Apex body for telecom and broadcasting, TRAI has mandated all the cable operators to issue bills and receipts for the services they provide, put in place a complaint handling mechanism and maintain a slew of technical standards including a six-hour power backup.
TRAI said that these regulations would help improve and maintain quality of cable TV services in non-CAS areas. The regulator has also empowered consumers as that they can initiate legal action against their local cable operators at the district consumer forums on non-adherence to the new regulations.