After being flooded with complaints of increasing incidence of call drops, poor voice quality and Tele-marketing calls regulatory body TRAI has written to the CEOs of almost all telecom service providers directing them to take corrective actions immediately. These telecom firms are gaining financially from captive consumers and their service delivery deteriorates.
The regulator has asked for a detailed report from these telecom firms on the efforts taken by them to improve voice quality and reducing call drops by February 28.
The Telecom Regulatory Authority of India (TRAI) has suggested submission of the break-up of income from various standalone subsidiaries in order to determine the revenue share payable to the government.
The regulatory body has also proposed for conducting special audits of the operator’s account books every 3-5 years by the Department of Telecom.
As of now, an integrated company does not furnish the reconciliation statements of consolidated revenue of the group company with its standalone revenue of a particular segment